H10: internal complaint reference: (b)(4).H3, h6: the reported device was received for evaluation.It was determined the device contributed to the reported event.The instructions for use was reviewed and found to include conditions of off label use and technique specifics, as well as precautions and warnings related to the use of the device.A risk management review found that the reported failure was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.A clinical review was performed and found without the requested clinical information a thorough medical investigation cannot be rendered.It is unknown how the procedure was completed.The patient impact could not be determined based on the limited information provided.Should any additional clinical information be provided this complaint will be re-evaluated.No further clinical/medical assessment is warranted at this time.A review of the device history records show there are no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was an isolated event.Visual inspection observed the back label for configure or use setting switch is missing.Functional evaluation revealed after an extended time, the unit does not show signs of connecting to the wifi or the werewolf, neither the wifi led or the data led illuminate.The unit was opened and found no issues.The complaint was confirmed and the root cause is associated with a component failure.Factors, which could have contributed to the complaint event, include, failure of an internal component which could cause the device to not activate or send a wireless signal or failure of the internal pcb.No containment or corrective actions are recommended at this time.
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