The system was used for treatment.This case is reportable as a mdr due to the reportable malfunction drive tube leak/break.Since this reportable malfunction is only associated with the kit, this mdr will only be against the kit.A batch record review for kit lot j337 was conducted.There were no non-conformances associated with this lot.This lot met all release requirements.A review of kit lot j337 shows no trends.Trends were reviewed for complaint category, drive tube leak/break.No trends were detected for this complaint category.The assessment is based on the information available at the time of investigation.No product was returned for investigation; therefore, it could not be determined if the product met specification based solely on the information provided by the customer.The customer stated they noticed the drive tube was not properly installed in its retainer, and admitted it was their fault for not installing it properly.Section 4-9 of the cellex operators manual (1460415rev 5.0) on installing the therakos cellex photopheresis procedural kit states "caution: damage to the centrifuge bowl or drive tube could result in further damage to the instrument, loss of treatment, and extracorporeal blood loss.During installation, do not excessively bend, kink, or damage the drive tube, bearings, or centrifuge bowl." section 4-12 states "caution: verify the drive tube bearing is correctly aligned in the bearing retainer clip and the bearing retainer clip latch is closed." the root cause of the drive tube break was most likely caused by not securing the drive tube bearing into the retainer clip during installation of the drive tube by the end user.No manufacturing related defects were identified during this investigation.No further action is required at this time.This investigation is now complete.Comp (b)(4).
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