(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the back mounting bracket was cracked and one of the strain reliefs was missing on the heated wire cables.No other issues were found.Functional testing was performed and the unit was connected to 110vac.The unit passed the initial power connect test and navigated through the power-on self-test (p.O.S.T.) with no issues.During the temperature display accuracy test the unit displayed the correct temperatures and properly alarmed in the high temperature scenario.The unit was prepared for the functional bench test where water, an adult breathing circuit (880-36kit), 2-3 lpm of air pressure, and a 382-10 concha smart water column was connected to the unit for a real time operational scenario.The unit successfully negotiated all pre-operational self-tests again and was functioning in real time.The settings were set to full rainout, invasive, at 37 degrees c.The unit functioned without any interruption and was able to heat up to the set temperature of 37 degrees c.The water reservoir and column were emptied, and the unit was connected again for a functional bench test.The unit ran for approximately 1 hour and the low water indicator light did not come on.The low water reed switch was removed from the bottom of the unit and was found to be corroded.Afterwards, a lab inventory low water reed switch was installed onto the complaint sample and the unit was again connected for a functional bench test with the water reservoir and the column emptied.This time the low water indicator light did come on.Testing confirms the unit had a faulty low water reed switch.The complaint has been confirmed.The investigation revealed a corroded low water reed switch.The root cause for the failure is unintentional user error.The switch can become corroded if an excessive amount of liquid disinfectant is used on the bottom of the neptune.It can also occur if water is allowed to run down the unit and it is not properly dried after use.Teleflex will continue to monitor and trend on complaints of this nature.Corrected data:.
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