The sensor was investigated, and customer's complaint was confirmed via in-vivo data review.The root cause to this failure is potentially an insufficient in-vivo hydration of the sensor's hydrogel.The investigation shows the system correctly disabled the sensor due to performance failure and the system's self-test functions are working normally.As part of resolution, the rma was authorized to offer the user a sensor replacement.D2 product code updated to qhj.D9 device available for evaluation? yes, device received on 14 jan 2021.H3.Device evaluated by manufacturer? yes.H6.Type of investigation updated to 10.H6.Investigation findings updated to 3231.H6.Investigation conclusions updated to 4307.
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