A customer reported, the low glucose alarm did not trigger with the freestyle libre 2 sensor.The customer subsequently, lost consciousness and an emergency doctor was called.The customer was treated with glucose injection for diagnosis of hypoglycemia.It should be noted, that during troubleshooting, it was found that the customer had not turned alarms on.There was no report of death or permanent injury associated with this event.
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No product has been returned.And a valid serial number for the reader and sensor has not been provided.An extended investigation has been performed for the reported complaint.And it has been determined, that there was no indication, that the product did not meet specification.A tripped trend review was completed for the reported complaint, libre reader, and libre sensor, there were no adverse trends that indicate, any product-related issues.If the product is returned, the case will be re-opened, and a physical investigation will be performed.All pertinent information available to abbott diabetes care has been submitted.
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