Investigation completed on a smiths medical fluid warming|level 1 hotline low flow systems - hl-290, the complaint of after a few minutes in use, the device suddenly started to smoke near the plug associated with a burnt unpleasant smell was confirmed.The physical aspect of the device revealed upon visual inspection, burn marks around cord along with photos.Also noted wear and tears around the enclosure.When duplicating the event, complaint was confirmed.Unable to confirm cause of event, however the power cord it is not an original power cord.And the last service for this device it was performed on may 2018, on our site.Please see the attached documents from the previous service.Action was taken to replace the emi filter and change power cord.Additional maintenance was completed as chassis was bent and temperature needed recalibration.Device then passed all functional testing.
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