The device history record (dhr) confirmed that the devices met all material, assembly and performance specifications.The product was returned and upon receipt at our post market quality assurance laboratory, this product was thoroughly analyzed.Visual analysis of the returned fiber identified that the fiber arrived in a box that was bent and taped.The pouch that contained the fiber was sealed but there was a large hole on it and the label had been torn.The reported event is confirmed based on the condition of the returned product.A manufacturing steps and inspections investigation were completed and found that there is minimal risk of pouch tears as there is no contact with sharp surfaces.In addition, the investigation confirmed that there are no similar events for the reported lot.Further investigation was able to replicate similar damage to the pouch when opening a box with a sharp instrument.Evidence of the torn label demonstrates that the pouch damage occurred after the label was applied, suggesting user handling.Based on the information available and analysis results, a conclusion code of unintended use error caused or contributed to event was assigned to this investigation.
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