Visual inspection confirmed the customer-reported issue of an unscrewed and damaged connector housing of power supply.Despite this damage, the power supply was still able to connect and power a freedom driver.The root cause of this damage could not be determined, but given the nature of the damage, it may be due to rough handling, or wear and tear of the product.This issue will be monitored and trended as part of the customer experience process.Syncardia has completed its investigation and is closing this file.(b)(4) follow-up report 1.
|