H10: there have been several attempts made to obtain this device for further investigation, however, as of 19mar2021, the device has not been received and/or evaluated by the factory repair bench, therefore, the complaint allegation cannot be confirmed.The customer received a replacement device.In the event that the device is returned for evaluation and/or additional information is obtained, this complaint file will be reassessed and updated accordingly.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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