Occupation: reporter is jnj representative.The device was received, the investigation is in progress, no conclusion could be drawn at the time of filing this report.Service and repair evaluation: the customer reported the device was broken.The repair technician reported the device was missing a spring.Missing component is the reason for repair.The cause of the issue is not determined.The following parts were replaced: compression spring, and all applicable components.The item was repaired per the inspection sheet, passed synthes final inspection on jan 11, 2021 and will be returned to the customer upon completion of the service and repair process.Attached service record router completed through operation 30.Finalized service record will be archived in tungsten document management system.The evaluation was not confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.Device history lot part # 323.202 lot # l884707 manufacturing site: (b)(4).Release to warehouse date: aug.22, 2018 a manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, during routine incoming inspection of a loaner set at fsl ups (b)(6) site, it was observed that the universal drill guide was broken.There was no known patient or hospital involvement.This complaint involves one (1) device.This report involves one (1) 2.4mm universal drill guide.This is report 1 of 1 for (b)(4).
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