Device inspection found a broken suction port.The receptacle connector was damaged and cannot be locked into the generator.Device is non repairable.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time.However, if additional information becomes available this report will be supplemented accordingly.
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This report is being supplemented to provide additional information based on the legal manufacturer¿s final investigation.The following sections were updated: d8, g3, g6, h2, h4, h6, and h10.The legal manufacturer found that the device has been previously serviced by olympus, therefore a service history review was performed.This device has undergone multiple inspections as being asset returns.The most recent inspection was done in (b)(6) 2020 (ds# (b)(4)).At that time, cosmetic normal wear and tear was observed.The unit passed all functional tests including electrical safety tests.Based on device inspection results, physical damage found on the device was most likely due to mishandling.To avoid inadvertent damage, the device ifu advises that "this product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage" (page 1).In addition, damage to transducer connector is often incurred as a result of user error, often the user does not realize all connections are push/pull and instead the plug is twisted upon connection or removal.This action results in damage to the connector.On page 20 of the device ifu, transducer connector is addressed, "connect the transducer to the generator by aligning the key way of the transducer connector with the key way slot on the transducer receptacle on the front panel.Push straight in.Caution do not twist or turn the plug.".
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