If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.It was reported that a replacement pump arrived with the outflow door hinge broke.This was found when the unit was removed from the box and inspected.Per service manual operational and diagnostic, this complaint can be confirmed.It was found during evaluation that as reported by customer the outflow door hinge was physically broken.Further, minor scratches were identified with the device upon decontamination.The door hinge and defective parts were replaced to resolve the issues.After repair, the device was found to be working according to the specifications.The physical damage to the device is most likely due to mishandling of the device probably during transport/shipment or storage of the device.There are no indications from this complaint investigation that the issue/failure is manufacturing-related, therefore a manufacturing record evaluation is not required.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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