|
Model Number V60 |
Device Problems
Failure to Charge (1085); Battery Problem (2885)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Date of event: (b)(6) 2021.Date of report: 03feb2021.
|
|
Event Description
|
The customer reported the battery was not charged, even a power cord was plugged.Not in use, no patient or user harm reported.
|
|
Manufacturer Narrative
|
G4:10feb2021.B4:04mar2021.H11:g5:k102985.H10: the field service engineer (fse) confirmed the reported failure of "battery failed." the failed error was displayed on the screen and the diagnostic error report.A quote was sent to the customer.Philips has not been authorized to evaluate the device at this time, as further servicing is pending customer reply.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|
|
Manufacturer Narrative
|
The field service engineer (fse) confirmed the reported failure.During servicing, the fse also observed that the power on/off light-emitting diode (led) was unable to illuminate, and the value was set to 100 % on an oxygen-concentration test, the accepted range was from 95 to 105 % inclusive, but a measured value was 94.1 %.The (fse) replaced the lithium-ion battery to resolve the issue.The unit was tested, and it was returned to service.
|
|
Search Alerts/Recalls
|
|
|