Catalog Number 8065990941 |
Device Problem
Failure to Deliver Energy (1211)
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Patient Problem
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581)
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Event Date 01/14/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Investigation, including root cause analysis, is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.The manufacturer internal reference number is: (b)(4).
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Event Description
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A technician reported that a doctor was only able to complete 35- 40% of a flap on a patient.The laser stopped while cutting the flap.Procedure was unable to be completed.The doctor was able to lift up the laser and remove the patient.The logfiles show a difference in the fundamental energy which stopped the laser from completing the flap.New information was received.Photo refractive keratectomy will most likely be preformed once the patient has healed.
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Manufacturer Narrative
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A review of the device history record was traceable to the reported serial number indicating that the product was processed and released for according to the product¿s acceptance criteria.During an onsite visit, the field service engineer (fse) analyzed the logfiles to determine customer reported issue.The fse found sensor drifted out of range.To fix this issue, the fse aligned the system and ran new energy routines and successfully completed system verification to specification.System alignment was needed due to energy sensor drifted out of range.The manufacturer internal reference number is: (b)(4).
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Manufacturer Narrative
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Logfiles have been analyzed by company technical support and concluded that the reported issue could be confirmed.The reason for the energy drift could not be verified conclusively.The root cause could not be determined conclusively.The manufacturer internal reference number is: (b)(4).
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Search Alerts/Recalls
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