Udi: (b)(4).Investigation summary: the device was received and evaluated at the service center.The reported complaint that there was a crack in the lens was confirmed.According to the evaluation by the manufacturer, the lenses were found to be broken.However the device was returned without repair as the repair price exceeded the purchase price of the device.User mishandling or a probable fall is the root cause of the physical damage to the device as identified during evaluation by the manufacturer.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 02/05/2020 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the sales rep that during a knee arthroscopy procedure on (b)(6) 2021, it was observed that the coupler ac zoom device seemed to have a crack on the lens.During in-house engineering evaluation, it was determined that the device had broken lens.Another like device was used to complete the procedure without delay.There were no adverse patient consequences reported.No additional information was provided.
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