H10: it was unknown on how the device fell as there was no additional information whether the device was on a wall mount or a roll stand.A repair quotation has been provided to the customer.However, as of the date of closure of this complaint, the customer has not accepted the quotation.If the customer approves the quote, the complaint will be reopened and updated.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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