A field service engineer was dispatched to the customer site.The catalytic converter was replaced to resolve the smoke/haze issue.Unit meets specifications and was returned to service.Asp investigation summary: the investigation included a review of the device history record (dhr), trending analysis of the smoke/haze issue, and system risk analysis (sra).The dhr was reviewed and no issues relating the failure mode were noted.The involved unit met manufacturer specifications at the time of release.Trending analysis of the smoke/haze issue for the sterrad® 100nx unit was reviewed within the past six months and no significant trend was observed.The sra shows the risk for exposure to toxic or corrosive material to be "low." the part was not available for return and further analysis.The assignable cause of the smoke/haze issue is the catalytic converter.The field service engineer replaced this part and confirmed the sterrad® 100nx was restored to proper function after service.The issue was resolved at the customer facility.Asp will continue to track and trend this issue.(b)(6).Asp complaint ref #: (b)(4).
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