H10: the customer reported that the mounting screw came off from the vibrations during the transporting of the roll stand and device fell off.The bench repair tech replaced the front panel assembly to repair the device.The roll stand was not returned and therefore could not be further evaluated.A search in salesforce found no further related calls.The absence of further calls supports that the reported problem was resolved.The device remains in use at the customer's facility.No further action or investigation is warranted based on the available information at the time of complaint closure.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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