The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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Investigation summary: a device history record review could not be performed because a lot number was not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality prior to release of product.A physical sample was not returned for evaluation however, four photos were provided for reference.After performing a visual inspection and analysis of the photos, there appears to be a loose blue cap.Although the reported condition was observed through the photos, the issue could not be determined to be related to the manufacturing process by the photos alone; physical samples are necessary for analysis in order to confirm quality specifications.If a sample is received at a later date, the investigation will be updated.Based on the above information, an exact root cause could not be determined however a potential root cause for the reported issue could be due to worn out grippers and springs.At the end of the assembly process a pull test is performed on the tubing and tip assembly, if there is a worn-out gripper and springs, it is possible for the machine to grab the tube incorrectly.In order to address this potential root cause and to prevent any reoccurrence, the following actions were performed: an additional pull test was added, the grippers and springs were changed, the pull test was calibrated from 2 to 5 pounds and a maintenance job plan was created.This complaint will be used for tracking and trending purposes.
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