The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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The device history record was reviewed and indicated that the product was released accomplishing all quality standards.The device was manufactured on may 20, 2020.All device history records (dhrs) are reviewed by the shift manager and quality assurance prior to release.For sterilized products, the device history records and the sterilization documents undergo further review prior to release to the distribution center.Prior to a lot¿s release, the lots must be deemed acceptable by passing inspections that are based on a valid sampling plan.Inspectors routinely examine a statistical sample both physically and visually.The lots met all defined acceptance requirements and was released.Physical samples were not received for the investigation.However, one photo was provided.The photo was visually analyzed, and brainstorming activities took place with the area supervisor, quality engineer, area mechanic, and manufacturing associate but we were unable to confirm the reported condition or determine the root cause with the photo alone.If samples are received at a later date, the complaint will be reopened, and the investigation will be updated accordingly.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes.
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