There was an allegation of questionable vitamin d total g2 elecsys results for one patient sample from cobas 6000 e601 module serial number (b)(4).The initial result was >100 ng/ml with a data flag.The customer said they would typically report it as >100 ng/ml, but in this case the tech requested a rerun with decreased sample volume.The rerun result was 51.74 ng/ml.Review of the result monitor printout for the result of 51.74 ng/ml determined result does not show either a "dec" for a decreased order or "1:2" for a 1:2 dilution.It appears to have been tested with a normal sample volume.However, the customer insisted the tech requested the repeat with a decreased sample volume.The customer then performed a manual 1:2 dilution and the result was 24.64 ng/ml, which would yield a final result of 49.28 ng/ml.Per product labeling, the concentration of the diluted sample must be > or = to 40 ng/ml.The customer then repeated the sample with no dilution and the result was >100 ng/ml with a data flag.The result of 51.74 ng/ml was reported out to the physician.On (b)(6) 2021, the sample was sent to another laboratory and tested on a cobas 8000 analyzer and the result was 39.4 ng/ml.
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