Device was evaluated.Inspection and testing of the device confirmed the reported issue.The device when tested, generated error code 200 ref 54 due to faulty pkrf board.In addition, the core of the transformer on pkrf board was observed broken.The id and socket select boards were found to be not properly mounted due to broken stands on the pkrf board.Further testing determined that the id band test failed and intermittent due to faulty id board.Using the reference test board, the device was tested and found within specifications and passed the two hour burn in test.Multiple scratches on the housing were observed and dents on the top case were noted.Review of fault log showed 200 ref 54 ten times indicated pk_skt_set failure [post check].Cpu checks socket select relay setting.The identified parts were replaced, fault log was cleared, device was repaired.Once completed the device was tested and passed all required testing and specifications.Based on evaluation findings the reported issue was confirmed.The found failures were attributed to electrical component failure.The investigation is ongoing; therefore, the root cause of the failure cannot be determined at this time.However, if additional information becomes available this report will be supplemented accordingly.This mdr is being submitted retrospectively as part of a remediation effort related to the recent system and process changes.A capa has been opened to manage the actions related to remediation of this issue and any required reporting.
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