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Model Number V60 |
Device Problem
Overheating of Device (1437)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2021.Reported: 18feb2021.
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Event Description
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The customer called into technical support (ts) reporting that the device is displaying a blower over temperature message.The device was in clinical use at the time the reported issue was discovered, however, there was no interruption in therapy or delay as it had not started yet.There was no harm to the patient or user.The customer evaluated the device with the assistance of the remote service engineer (rse) and confirmed reported problem.The cause of the blower overheating error in error log was that both fan and blower filters were clogged causing the motor to overheat.The fse replaced the fan and blower filters to resolve the reported issue.The unit passed the required performance verification tests per philips standards and was put back into service.
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Manufacturer Narrative
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G4:02mar2021.B4:10mar2021.The customer reported there was no patient involvement at the time the issue was discovered.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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