Model Number V60 PLUS |
Device Problem
Device Displays Incorrect Message (2591)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2021.Date of this report: 18feb2021.
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Event Description
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The customer called into technical support (ts) reporting that the device displayed a blower temperature high error.The device was in clinical use at the time the reported issue was discovered; however, there was no harm to the patient or user.The manufacturer's field service engineer (fse) was dispatched to the site and confirmed the reported problem.The fse replaced the pcba, motor control and the blower assembly to resolve the reported issue.The unit passed required performance verification tests per philips standards and was put back into service.
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Manufacturer Narrative
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The motor controller(mc) pcba was received for failure investigation.Visual inspection of the motor controller (mc) pcba revealed no evidence of damage or contamination.The blower assembly and motor controller (mc) pcba passed all testing.A high blower temperature alarm (error code) could not be duplicated.There were no faults found with the returned blower assembly and motor controller (mc) pcba.
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Manufacturer Narrative
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The motor controller(mc) pcba and blower assembly were received for failure investigation.Visual inspection of the motor controller (mc) pcba revealed no evidence of damage or contamination.The blower assembly and motor controller (mc) pcba passed all testing.A high blower temperature alarm (1122 error code) could not be duplicated.There were no faults found with the returned blower assembly and motor controller (mc) pcba.
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Manufacturer Narrative
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The device was in clinical use at the time the reported issue was discovered; however, there was no harm to the patient or user.It was confirmed by rt that the device was swapped out for another.There was no medical intervention nor delay in therapy noted.
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Search Alerts/Recalls
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