Qn# (b)(4).The customer returned one-unit ae05ml autoend05 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample appeared typical.Functional inspection was performed on the returned sample by attempting to engage the trigger using hand pressure.Upon engagement of the trigger, an audible ratchet sound could be heard indicating that the internal ratchet ears are intact.The first clip was unable to properly load and it fell from the device.A second attempt was made and the clip broke while loading and got stuck in the rotation tab.The rotation tab became bent from the clip improperly loading.The sample was disassembled to inspect the internal components.Upon disassembly, it was found that the clips were out of position and stacking on one another.The clip stacking could prevent the clips from properly loading into the jaws.The sample was received with 13 total clips remaining in the channel indicating that 2 clips were fired by the end user.A capa has been opened to further investigate this issue.Although the root cause of this complaint issue could not be determined, a capa has been opened to further investigate the clip stacking issue.The reported complaint of "jamming - clip(s) not firing" was confirmed based upon the sample received.Upon functional inspection, the clips were unable to properly load into the jaws of the applier.A clip was also broken during loading and caused the rotation tab to become bent.Upon disassembly, it was found that the clips were out of position and stacking on one another which prevented the clips from loading properly into the jaws of the device.Although the reported complaint issue was confirmed based on functional testing, it could not be determined exactly how or when the clips became out of position.A capa has been opened to further investigate this issue.
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