Additional manufacturing narrative: other, other text: the returned device was evaluated.Visual inspection found no external damage or defects.The unit powered on and off using ac power and dc power, but the unit restarts continuously as soon as it is powered on and doesn't remain on.Internal inspection found contamination damages on the cable connector from the system board to ui board.There was also contamination damages on the ui board, led display circuit board, and the cable connecting the ui board to the keypad.A service history record review reveals that this unit was in the field for over three (3) years with no previous reported issues related to this reported event.
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