The calibration and qc data were requested but not provided.The investigation did not identify a product problem.The cause of the event could not be determined.Assays from different vendors can generate different values.This relates to the overall setups of the assays, the antibodies used, differences in reference materials/methods, and differences in the standardization methodology used.This event occurred in (b)(6).Unique identifier (udi) #: (b)(4).
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The initial reporter received questionable elecsys tsh assay and elecsys ft4 iii assay results for one patient with the cobas e 801 module serial number (b)(4).The customer reported the ft4 results to a physician who asked for a re-measurement of the samples.The samples were sent for an investigation and were tested on a cobas e801 module, cobas e602 module, cobas e 411 immunoassay analyzer, and a siemens centaur analyzer.The investigation site e801 module serial number was (b)(4).The e602 module serial number was (b)(4).The e411 serial number was (b)(4).The ft4 reagent lot number used with the e801 module at the investigation site was 460793 with an expiration date of 28-feb-2021.The ft4 reagent lot number used with the e602 module and the e411 analyzer was 478085 with an expiration date of 31-may-2021.Refer to the attachment on the medwatch for all patient data.This medwatch is for ft4.Refer to the medwatch with patient identifier (b)(6) for the tsh assay.
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