Catalog Number 394501 |
Device Problem
Device Contamination with Chemical or Other Material (2944)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/28/2021 |
Event Type
malfunction
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Manufacturer Narrative
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A device evaluation is anticipated but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.(b)(4).
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Event Description
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It was reported that foreign matter was found in the connecta q-syte wht packaging.The following information was provided by the initial reporter, translated from (b)(6) to english: "fm was found in a package and this affected product was thus not used.".
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Event Description
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It was reported that foreign matter was found in the connecta q-syte wht packaging.The following information was provided by the initial reporter, translated from japanese to english: "fm was found in a package and this affected product was thus not used.".
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Manufacturer Narrative
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H.6.Investigation: a complaint was received of foreign matter in the packaging.A photo and sample were provided for investigation.Black specks of foreign matter were found inside the packaging, the customer complaint was confirmed.A device history record review was completed by our quality engineer team for provided lot number 0036890.The review did not reveal any detected abnormalities during the production process that could have contributed to this defect and all quality tests were found to be within specification.A root cause could not be determined.A possible root cause for this failure is an error in the manufacturing process.This is the first complaint for foreign matter on material 394501 & batch 0036890.
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Search Alerts/Recalls
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