Philips has investigated this complaint.Philips has completed a good faith effort to get further information on the reported incident and if multiple patients were involved.However, the customer has confirmed that they will not provide information.A philips engineer inspected the system onsite and analyzed the log file.The log file showed a table brake error that caused a geometry restart and the release of the brakes of the tabletop.Whenever the brakes of the table are released, the tabletop free floats.The brake assy lateral movement, lateral double brake assy ad7 and the brake 40x40 ul were replaced and the system was returned to use in good working order.
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