H10: the customer stated that drop of the x2 device due to a faulty extension holder.The remote support sent a field service engineer (fse)to investigate the problem onsite.The device was evaluated during an onsite operation.The fse stated that the attaching area of the top cover of the device broke off and the device then dropped.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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