This event has been recorded by zimmer biomet under cmp (b)(4).Review of the most recent repair record determined the control bar had damage that could affect performance, the cord had exposed wires, and the control bar and cord needed replacement.The head, control bar, motor, thickness control shaft, adjustment cams, plug harness, and other parts were replaced and resolved the reported issue.Device is used for treatment.Review of complaint history identified additional similar complaints for the reported item and no additional complaints for the reported part and lot combination.Complaints are monitored through monthly complaint review in order to identify potential adverse trends.A definitive root cause cannot be determined.No corrective actions, preventive actions, or field actions resulted after investigation of this event.The event is confirmed.
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