It was reported that the customer used the ¿remove¿ adhesive removal wipes and it caused welts on her skin and burning.She normally uses something else.(b)(4), the company that sent her these wipes, sent her the wrong product.It is unknown if there was any medical intervention needed to treat her condition.
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H3, h6: the device that was used in treatment was not returned for evaluation, with all information provided we have not been able to establish a relationship between the device and the reported event or determine a root cause.Probable root cause may include an allergic reaction.The manufacturing records show no evidence that the product did not meet the specification at the time of manufacture, the reported file is held by the quality release team.A complaint history review found further instances of the reported event.The associated risk files contain details relating to harm.No further action is required.Instructions for use contains recommendations and precautionary statements for proper use of product.This investigation is now complete with no further action deemed necessary.Smith and nephew will continue to monitor for any adverse trends relating to this product range.
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