The customer refused to return her pump to medela for testing analyzing.In follow up with a complaint handler on 03/02/2021, the customer indicated that she developed mastitis on (b)(6) 2021 and was prescribed an antibiotic and alternative medicine (heat, soaks, compresses) and has started another prescribed medication to help get her supply back.Customer was offered to have a lactation consultant contact her and she accepted.The customer was contacted by a medela clinician on multiple occasions, including by phone, to get additional information, with no response as of the date of this report.Based on the results of ca11-001, it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history of mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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On (b)(6) /2021, the customer contacted medela llc via chat and alleged that her letdown button was no longer working on her pump in style breast pump.She further alleged that her pump gets very hot and the suction will decrease drastically.She was pumping every 2 hours and ended up getting mastitis.She was advised of treatment of the mastitis and started using a hand pump.She was treated for the mastitis on (b)(6) 2021, after visiting her doctor and the mastitis is starting to go away after she took a week of antibiotics.
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