The device involved in the incident was brought back to mobius mobility and evaluated.Engineering pulled the electronic logs from the device and found no system failures or issues with the device.The log data captured at the time of the event was evaluated.The data supports that user did not correct the pitch forward command used to transition to the next lower step in stair mode, resulting in the ibot continuing to pitch forward giving the resulting wrench code.Engineering also performed stair climbing test with the device and found it to be functioning normally.From the data and the photos of the stairs that the incident took place on it is believed that the accident was user error.The railing was inadequate for the user to grasp from underneath; the user manual and training manual instruct to grasp the handrail with one hand underneath (palm facing up) and one hand above (palm facing down).
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