The reported complaint was confirmed.Per the user facility's manufacturer trained biomedical technician, a new locking pin was going to be installed due to the old pin being rusty.However, the new locking pin was unable to be installed as the housing was deteriorated causing the pin to not fit securely.The part was returned to the manufacturer where the damage on the housing was confirmed.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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