Customer has indicated that the product will be returned to us for investigation, but it has not been returned yet.The investigation is in process, however, no additional information has been provided at the time of filing this report.The instruction for use state: the lock screw packaged with the radial head must be installed and fully tightened to fix the radial head to the radial stem.If the lock screw is not attached and/or fully secured, the radial head may loosen and/or disconnect from the radial stem, causing soft tissue irritation and/or device failure.
|