(b)(4).Was this device serviced by a third party? no.This report is being filed on an international product, list number 3r30 that has a similar product distributed in the us, list number 1l75.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.There was no additional patient information provided by the customer due to privacy issues.
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Component code: g01003.The complaint investigation for a potential false elevated architect cyclosporine result included a search for similar complaints, and review of the complaint text, instrument log data, trending data, labelling, and device history records.Return testing was not completed as returns were not available.Trending review determined no trends for falsely elevated results for the product.Performance of reagent lot 18202fn00 was evaluated using an in house retained kit of the lot.All specifications were met indicating the lot is performing acceptably.Device history record review of lot 18202fn00 did not show any potential non-conformances or deviations associated with the customers issue.Labelling was reviewed and found to adequately address the issue.The customer did not run qc as per package insert recommendation on the original sample test date.Per the quality control procedures section of the 3r30 package insert, the recommended control requirement for the architect cyclosporine assay is that a single sample of each control level be tested once every 24 hours each day of use.It was determined that this event was caused by use error, as the customer did not follow these recommendations.Furthermore, through their review, customer support concluded that an error in pre-treating the sample probably caused the elevated result.Based on the investigation, no systemic issue, malfunction, or deficiency of the architect cyclosporine assay, lot number 18202fn00 was identified.Update section d manufacturer site email to (b)(6).Update section g1 mfg site email to (b)(6).
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