A steris service technician arrived onsite to inspect the washer and found that the unit's incoming power terminal was damaged.Due to the damage, the part was not able to be further evaluated.Based on the technician's inspection, it is likely that the l2 incoming power terminal had a loose connection resulting in electrical arcing and causing the reported event to occur.The unit was installed in 2016 and is not under steris service agreement; the user facility is responsible for all maintenance activities.The technician made the necessary repairs, tested the unit, confirmed it to be operating according to specifications, and returned it to service.A 3-year complaint review indicates this to be an isolated event.No additional issues have been reported.
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