The reported event was confirmed as customer preference complaint.Visual evaluation of the photo sample noted one opened unused latex foley tray.Visual inspection of the first photo noted that the latex label was clearly visible.The second and third pictures show that the packaging completely covers the warning label.However, as this part that was covered needed to be removed to open the tray, the user should still be able to see the label.As a result, this complaint would be treated as a customer preference complaint.The device history record review and labeling review was not performed as this was a customer preference complaint.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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