This device was evaluated and repaired through the service repair process.Upon visual inspection the service technician noted that they replaced broken status indicator lens, front case, shielded rear case, keypad and 3rd party left/right iui(inter-unit-interfac).Based on the findings, service determined that the reported issue was due to customer damage of the front case.Device history record a review of the device history record showed the device had a manufacture date of 06aug2012.The review was performed from the date of manufacture to the date of product release for distribution.A review of the device history record for sn (b)(6) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.A review of the complaint history record was performed for the sn (b)(6) which did not confirm similar complaints with the same or related failure mode for this customer.
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This device was evaluated and repaired through the service repair process.Upon visual inspection, the service technician noted, that they replaced broken status indicator lens and front case, replaced shielded rear case with unshielded rear case, replaced lifted keypad, replaced 3rd party left iui and right iui.The failure code othe was used to track the alaris pump software version as received from the customer, and the software version when device was sent back to the customer.It does not reflect a device failure or represent any risk to the patient.Bd does not condone the use on non-supported parts within any of the alaris system devices.The risk of non-supported parts installed in the device(s) by the customer is unknown.A review of the device history record showed, the device had a manufacture date of 06aug2012.The review was performed, from the date of manufacture to the date of product release for distribution.A review of the device history record in sap for sn#: (b)(6) was performed.Which confirmed, that this device was not involved in a production failure.Which correlates to the customer reported issue.Based on the findings, service determined, that the probable root cause of the reported issue was, due to customer damage of the front case, damaged/ cracked (broken status indicator lens).A review of the complaint history record in trackwise and sap was performed, for the sn#: (b)(6).Which did not confirm, similar complaints with the same or related failure mode for this customer.
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