As the reported device was not returned, angiodynamics is unable to perform a device evaluation.The customer's reported complaint of "packaging seal compromised" was not confirmed, no product was returned and photos weren't provided.Without receiving product for evaluation we cannot determine the root cause for the sterility breach.A review of the device history records was performed for the reported packaging and component lots for any deviations related to the reported defect of the complaint.The review confirms that the lots met all material, assembly, and performance specifications.A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Reference (b)(4).
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An end user reported an issue with a nevertouch 65 cm evlt fiber kit.During unpacking, it was noted that the seal had been compromised in the upper right corning of the packaging.The top right seal when looking at the label was partially unsealed for about an inch or two.This is on the portion that houses the laser fiber, etc.There was no patient involvement at this time.The kit was set aside, and a new of the same kit was used to complete the procedure.
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