Product complaint # = > (b)(4).Complainant part is expected to be returned for manufacturer review/investigation but has yet to be received.Reporter is a j&j sales representative.The investigation could not be completed, no product was received; no conclusion could be drawn at the time of filing this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Product complaint #: (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H10 additional narrative: d4: udi updated.D9: part returned.Investigation summary: background: customer reports a broken rod cutter.In the report three (3) other rode cutters, with different lot numbers were mentioned.Customer also uses the rod cutter to cut rods from other manufacturers: nuvasive / magec-rod.Signus / diplomat-system.Event date unknown.No surgery impact.No patient impact.This complaint involves four (4) devices.Investigation flow: damage.Visual inspection: the table top rod cutter and bender (p/n: 388.750, lot number: 6l66831) was received at us cq.Visual inspection of the complaint device showed there was a small chip broken off the base on the right side, and the knurled screw had peeling threads.Device failure/defect was identified.Dimensional inspection: a dimensional inspection was not performed due to post-manufacturing damage.Document/specification review: sm_108487 rev f (current) and rev e (manufactured) were reviewed.No design issues or discrepancies were identified.Complaint was confirmed.Investigation conclusion: this complaint is confirmed as a small chip had broken off the base on the right side, and the knurled screw had peeling threads.No definitive root cause could be determined based on the provided information.There was no indication that a design or manufacturing issue contributed to the complaint.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.H3, h4, h6: device history lot; part: 388.750; lot: 6l66831; manufacturing site: umkirch; release to warehouse date: 29 jan 2020.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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