Customer service did not conduct troubleshooting with the customer as she indicated that she needed a larger size breast shield and did not want a replacement pump in style maxflow.The customer was sent a replacement pump in style and 27mm personal fit flex shields and return of her original pump was requested for testing/evaluation.The customer was contacted by a complaint handler on multiple occasions, including in writing, to get additional information, with no response as of the date of this report.The device was returned with the customer's parts and accessories and was evaluated on (b)(6) 2021.The device passed suction and cycle specifications.Medela is filing this report, which is considered a serious injury as it required medical attention (medication was prescribed).
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