Following information reported by the end user, the enterprise 5000x bed was damaged.There was a patient involved.No injury was reported.During inspection performed by arjo service engineer it was found that the backrest hinge was broken into half, the side rail upper arm detached and the bed frame and backrest were bent.The customer informed that the damages occurred because the patient raised the backrest without noticing that it is blocked.
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Following information reported by the end-user, the enterprise 5000x bed was damaged.The patient was on the bed.No injury was reported.During inspection performed by the arjo service engineer, it was found that the backrest hinge broke in half, the side rail lower arm detached and the bed¿s frame bent in the middle and head section.It was decided to replace the bed with the new one.According to the information provided by the facility staff, the damages occurred when the patient was raising the backrest without noticing that the backrest was blocked by an obstacle.The instruction for use dedicated to enterprise 5000x bed (746.577) warns: ¿when the bed is operated, make sure that obstacles such as bedside furniture do not restrict its movement.¿ to sum up, there was a patient on the bed when the failures occurred.The enterprise 5000x bed did not meet the specification during the event.The complaint was decided to be reportable due to the bed¿s malfunctions (side rail lower arm detachment, backrest hinge breakage).
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