Oem manufacture: (b)(4).Date of event: unknown.The date received by manufacturer has been used for this field.There were multiple lot numbers reported to be involved.The information for each lot number is as follows: medical device lot #: 8134935, medical device expiration date: na, device manufacture date: 2018-05-21, medical device lot #: 8134935, medical device expiration date: na, device manufacture date: 2018-05-21, medical device lot #: 0187933 (this is an invalid lot #), medical device expiration date: na, device manufacture date: na, medical device lot #: 0118912 (this is an invalid lot #), medical device expiration date: na, device manufacture date: na.A device evaluation is anticipated, but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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H.6.Investigation: 1 photo representation was provided for the complaint.A dhr review was performed and showed there were no issues reported like lid broken/damaged during the manufacturing process of the lot numbers provided.A review of non-conforming material report (ncmr) was performed for this part for the past 12 months and no issues were reported for lid broken/damaged for the same part number.According with this investigation and information provided from the customer (picture) there is not enough information provided like pictures of packaging used to send material to the end user.As part of this investigation it was also noticed that a lot number reported under this complaint was manufactured in may of 2018, that¿s why the controls used to handle to material, storage, and packaging used to ship material to the end user are needed to determine the root cause of this issue.In addition, the current manufacturing controls were reviewed, and they were confirmed as capable to detect this kind of issues (damaged lid).Root cause unknown at this time with the information provided.
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