Investigation summary: the customer reported the feeding was performed at a feed rate setting of 50 ml/hr, however, about 80 ml/hr was delivered.The total feed was shown as more than the actual loaded feed.The product was used on the patient, however, no injury/harm was reported.The reported serialized device was returned for evaluation.Visual inspection did not identify any damage.Functional evaluation determined the device met specification and all tests run passed.No fault was found; therefore, the reported complaint is not confirmed.Additional action will not be taken at this time.This complaint will be used for tracking and trending purposes.
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