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Model Number BRILLIANCE ICT |
Device Problem
Detachment of Device or Device Component (2907)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/12/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Note: we have not completed our investigation of this event.We will file a follow-up emdr at the completion of the investigation.Internal cross reference: complaint (b)(4).
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Event Description
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This complaint has been evaluated based on the information provided; there is no allegation of death or serious injury.The issue reported was that 3 days after the installation of a cooling unit (clu) on a brilliance ict system, the customer reported a whooshing sound from the gantry and then the clu was expelled out of the gantry.This occurred during a patient procedure while the rotor was in motion.A philips field service engineer (fse) confirmed that there was no harm to the patient or operator.Based on the available information, this issue has been determined to be a reportable event.
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Manufacturer Narrative
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The customer reported a whooshing sound from the gantry and then the cooling unit (clu) was expelled out of the gantry.This occurred during a patient procedure while the rotor was in motion.A philips field service engineer (fse) confirmed that there was no harm to the patient or operator.The patient was removed from the system.On (b)(6) 2021, the clu for the ict system was replaced.During the replacement installation of the clu, the fse noted that the new clu was mechanically different from the part that was removed, however did not recognize the difference in part numbers.The fse continued with the installation of the clu using the existing fasteners.On (b)(6) 2021, the clu was expelled out of the ct gantry while scanning a patient resulting in damage to the system and system enclosure covers.All of the available information was sent to philips engineering which concluded the following: the clu for the ict system was replaced with a clu with a different part number using the existing fasteners.The clu became detached due to insufficient fastener thread engagement.The probable cause was incorrect part ordering and replacement by the philips fse.Internal cross reference: complaint pr# (b)(4).Health impact code: c50675; no apparent harm occurred in relation to the adverse event.
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Search Alerts/Recalls
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