Updated block: h6 the reported complaint was confirmed.During laboratory analysis, the product surveillance technician (pst) confirmed the reported issue.The power manager board had open resistors r186, r159 and r122.Additionally, two batteries were returned and one of them was completely depleted.The battery was put on a charger and would not accept a charge.There was likely internal damage to the battery from the defective power manager board.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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