A steris service technician arrived onsite to inspect the cart washer and found that the solenoid valve was not operating properly.The solenoid valve controls the flow of detergent to the chemical dosing station.As the solenoid valve failed to open, this caused the squeeze tube assembly on the chemical dosing station to split allowing detergent to leak from the unit.The technician made the necessary repairs, tested the unit, confirmed it to be operating according to specification and returned it to service.A 3-year complaint review indicates this to be an isolated event.No additional issues have been reported.
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