The complaint investigation for false non-reactive results for two samples of the same patient tested with the architect havab igm assay included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and testing of a retained kit of the complaint lot number.Return testing was not completed as returns were not available.A ticket search by lot indicates the reagent lot performs as expected for this product.Trending review determined no trends identified for the issue for the product.The device history record review did not identify any non-conformances or deviations associated with the complaint issue.Testing of a retained reagent kit of the complaint lot number 21415be00 determined that the sensitivity performance was not negatively impacted.Labeling was reviewed and adequately addresses the issue under review.Based on the investigation, no systemic issue or deficiency with the architect havab igm reagent lot 21415be00 was identified.
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